Privacy Policy – Wingate Timber
1. Introduction
Wingate Timber respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services, in compliance with the UK GDPR and the Data Protection Act 2018.
2. Data Controller
The data controller is:
Wingate Timber
Gardeners Cottage, Wingate, TS28 5LY
Email: sales@wingatetimber.co.uk
3. Personal Data We Collect
We may collect the following personal data:
- Name, billing and delivery addresses
- Contact information (email, phone number)
- Payment details (processed securely by third-party providers; we do not store card details)
- Order history
- IP address and browsing behaviour (via cookies)
4. How We Use Your Data
We process your personal data to:
- Fulfil and deliver your orders
- Provide customer service and respond to enquiries
- Send transactional emails (e.g., order confirmations)
- Improve our website and services
- Comply with legal obligations (e.g., tax and accounting)
5. Legal Basis for Processing
We process personal data on the following legal bases:
- Performance of a contract (to fulfil your order)
- Compliance with legal obligations
- Legitimate interests (improving our services, marketing similar products)
- Consent (for optional marketing emails)
6. Marketing
We may send you marketing communications about our products if you have consented or if you are an existing customer (soft opt-in). You can unsubscribe at any time by clicking the link in the email or contacting us directly.
7. Data Sharing
We share data with trusted third parties only when necessary, including:
- Payment processors
- Delivery/courier companies
- IT service providers (e.g., website hosting, analytics)
We do not sell or rent your personal data to third parties.
8. Data Retention
We retain personal data only as long as necessary for legal, tax, and business purposes. Typically, order data is kept for 6 years.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing
- Data portability
- Withdraw consent at any time (where processing is based on consent)
To exercise these rights, please contact us at sales@wingatetimber.co.uk
10. Security
We take appropriate technical and organisational measures to secure your personal data against loss, misuse, or unauthorised access.
11. Complaints
If you are unhappy with how we process your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.